Monthly Archives: July 2010

Channel 4 factual programmes might not be your cup of tea, but charities can learn from Undercover Boss

Channel 4 love their formatted factual programmes. Secret Millionaire, Fairy Jobmother and Undercover Boss, to name but a few. 

Whatever one thinks about these kinds of programmes there is a lot our sector can learn from them.

Case in point – last week I watched an episode of Undercover Boss in which Kevan Collins, chief executive of Tower Hamlets Council, one of the poorest boroughs in the country, went undercover to get an insight into the way frontline services were being delivered.

With tough decisions needing to be made – he has to make £50 million worth of cuts in the next 3 years – he wanted to see for himself how things were being run and whether efficiency savings could be made without telling the people he met who he really was.

So during the week he worked alongside various employees, including meals-on-wheels deliverers, pest-controllers and housing officers. 

The staff the production team found to follow were impressive ambassadors who were completely dedicated to their jobs. OK, I know the cameras were on, but this isn’t Big Brother and I didn’t get the impression they were acting.

We discovered that the lady delivering meals on wheels no longer had time to stop for a chat to the people she was meeting. These individuals were clearly socially isolated and vulnerable and for many this was the only conversation they’d have all day.

Kevan met Tim from pest control, a service often contracted out, who was someone who worked hard to add value to the service he was delivering.

The housing officer on a temporary contract showed Kevan just how to manage difficult situations on the front line of housing.

What I found most interesting and laudable was at the end of the programme when Kevan did the big reveal to tell them who and what he was.

He invited the meals-on-wheels deliverer to be part of a steering committee to explore ideas about the provision of adult services; he offered to mentor the young housing officer; he invited Tim from pest control to head up an apprenticeship scheme.

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The increase in bullying is a shocking indictment of the voluntary sector

I was out with a close friend last week who is the chief executive of a small charity. She is dynamic, passionate about her work and more than capable of doing her job. Exactly the sort of person the sector needs.

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Corporate social responsibility reports are usually back-slapping exercises, but the BBC is different

I cannot say I spend a great deal of my time reading corporate social responsibility reports, but one by the BBC recently dropped into my inbox and I thought I would take a look.

As with all these things, it contains a whole load of patting on the back, but my attention spiked around page 35 in the charity chapter, which highlights the role the BBC plays in supporting the voluntary sector across the UK and the world, both through its own charities and the work it does to support hundreds of others.

What’s interesting is that both Children in Need and Sport Relief have raised more than ever before in spite of the economic climate, with the former achieving £39m and Sport Relief £40m.

On the volunteering side of things, just under 700 staff members have worked with external charity partners through the BBC’s staff volunteering scheme Connect & Create. It works with 10 national charity partners and six local project partners in the north of England. But with 400 members of staff “working” at Glastonbury this year the true figure could be much higher.

One of the Connect & Create projects that really took my fancy was a relationship with Great Ormond Street Hospital for Children, in which 15 BBC staff produced podcasts with young patients.

The BBC volunteers spent three days working at the hospital with the youngsters who recorded their experiences of different illnesses.  The podcasts were then uploaded to the hospital’s Children first for health website, where other children who had been newly diagnosed could download and listen to them.  

The BBC volunteers gained new skills and audience insights while Great Ormond Street received a valuable new communications tool for its patients. The project was also nominated for the best community programming prize at the Sony Radio Academy Awards 2010.
 
There are real opportunities for charities to take advantage and work with the BBC.

Ten organisations, including Whizz-Kidz, Age UK, Groundwork and Samaritans have been named as official Connect & Create national partners, but I know from my experience of working both inside and outside the BBC that there is great potential to develop relationships and links with the media giant.  Have you had BBC staff volunteering in your organisation or worked on a TV/radio project? It would be good to hear your stories.
 

 

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Check out these forums for good advice on digital media

I am often called by people wanting advice about issues related to digital media. I am always happy to share my ideas but often the best advice can be found on web forums led by their peers.

If you haven’t come across it before the charity web forum is a fantastic example.

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